Callling all my blogger friends......

A rare second post (in one day) from me......Kaye and I went to the dealer with my Janome. When we walked in the door, the sales/repair gal said, "Are you ready to sit and sew for me?" I thought she was joking, but she actually wanted me to sit and sew UNTIL the machine acted up right in front of her. I have told them it's an intermittent problem and sometimes it happens in as little as a few hours...and sometimes not for many hours. She shrugged her shoulders and said, "Well....if you don't sew here and I don't see it happen, I can send it to our repair shop but they can't sit and sew on it and they will just not find anything again like last time and send it back to you again." She then proceeded to tell me how nobody else has ever had this problem and that when I had the problem in March, they gave me a new machine and sent THAT machine to Janome, who checked it out and found nothing wrong with it and now it's back on their sales floor and works fine. Are they saying I am making this UP??? Do they think I want to drive 40 minutes each way repeatedly for no reason at all???? Nobody seems to understand that this problem only happens occasionally, BUT...it shouldn't happen at all. On one hand, the gal was telling me I should NOT have been told to expect this to happen when I picked up my "new" machine in March (and she spoke to the gal who told me that...who claims she didn't say that). THEN...in the next breath, she was telling me herself not to worry about it if it happens....basically to ignore it and rethread it, which seems to be the same thing the other gal told me in March. Kaye was with me and pointed out on the way home how this gal was a master at double-speak. The gal told me flat-out that I will NOT be given a new machine....that they did that in March (which I still don't believe they did, by the way). A refund seems to be out of the question, too. I was not happy with this...sat and sewed for about 15 minutes and told her this was ridiculous....that I could sit there for 6 hours and have nothing happen but that I'd leave it with them as the machine was of NO use to me when I can't trust it to be reliable and am fearful every time I sit down with it that it will do this jamming thing again.

SO.........at this point, I would like to ask those of you who offered support to contact me via email (my email is on my profile here on the blog). I will needyour help so Janome knows that people are WATCHING the sad story of my bad luck with this machine.....and I think there is an easy way to do this. If you are one who is willing to participate in this effort, email me and I'll send you my idea of how to coordinate the effort so it is most effectively heard at Janome headquarters. I was near to tears today in the store about this....and quite angry, too. This just is NOT right. Maybe nobody else has ever had this problem, but....there is a first time for everything, right????? And..."lucky" me to be the "first" one to have these problems. *sigh* I appreciate the help and support so many of you are willing to give me.